SHIVANI G

Currently overseeing the end-to-end product lifecycle for mobile applications, from strategic feature prioritization to execution and delivery, while collaborating with cross-functional teams and clients.

• Managed the complete product lifecycle for a mobile application, encompassing feature prioritization, roadmap planning, execution, and delivery.
• Engaged regularly with clients to gather feedback, validate features, and align product roadmaps with evolving market demands.
• Optimized developer productivity and sprint execution by effectively managing Jira workflows.
• Facilitated weekly sprint calls with cross-functional teams (engineering, design, QA) to ensure alignment on sprint goals, track progress, and resolve blockers.
• Led the redesign of a key feature, significantly improving user retention and product adoption.
• Delivered a Product Requirements Document (PRD) for a critical feature in record time, accelerating development timelines.

Drove client satisfaction and revenue growth by identifying user trends, implementing new features, and managing client relationships.

• Identified key trends in client behavior and preferences, leading to the implementation of 3 new website features that boosted client satisfaction by 20%.
• Developed dynamic Excel models to streamline seat allocation processes, significantly reducing manual effort and enhancing data accuracy.
• Successfully upsold additional services to over 40 clients, contributing to a 12% increase in revenue from existing accounts.
• Addressed and resolved over 100 client queries monthly, ensuring high satisfaction and fostering long-term relationships, particularly with doctors.
• Authored a detailed, user-friendly guidebook to assist doctors in effective counseling processes.

Managed operational aspects, ensured content quality, and collaborated on strategic initiatives to support organizational growth.

• Served as a key liaison among diverse stakeholders (mentors, parents, students) to facilitate clear communication and resolve operational challenges.
• Ensured the highest quality of course content and delivery by implementing rigorous review processes and continuous feedback loops.
• Collaborated directly with co-founders to develop and execute operational strategies aligned with the company's mission and growth objectives.

Analysis and proposed improvements for the Blinkit user journey, focusing on enhancing efficiency and user satisfaction.

Detailed analysis of Amazon's e-commerce platform to identify pain points and opportunities for improvement in the customer experience.

Recognized for exceptional performance and dedication, showcasing the ability to deliver results and drive excellence in a competitive environment. Consistently exhibited a strong passion for product innovation and a commitment to achieving excellence, as acknowledged by leadership and peers.

Honored for exceptional performance and outstanding contributions, recognized for excellence in client engagement and mentorship.